Frequently Asked Questions
Everything you need to know about shopping with ERABYDJZINHLE.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within major metropolitan areas, while regional deliveries may take up to 7 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 14-day return policy for items in their original, unworn condition with all tags attached. Please note that for hygiene reasons, earrings and certain accessories cannot be returned unless they are defective.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' specific to that item. We recommend comparing your body measurements to our chart to ensure the perfect fit before completing your purchase.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), as well as secure instant EFT options and popular buy-now-pay-later services available at checkout.
Do you offer international shipping?
Currently, we primarily ship within South Africa. However, we are expanding our reach. Please contact our support team for a custom shipping quote if you are ordering from outside the country.
How should I care for my ERABYDJZINHLE jewelry and apparel?
To maintain the quality of your pieces, avoid contact with perfumes, lotions, and water. Store jewelry in its original pouch and follow the specific care labels attached to our apparel items.